Privacy Policy

Effective date: July 8, 2026  ·  Last updated: July 8, 2026

This Privacy Policy explains how REInvest OS LLC, a Wyoming limited liability company (“REInvest OS,” “we,” “us“), collects, uses, and shares information in connection with the reinvestos.com website (the “Site“) and the REInvest OS software platform (the “Service“). It should be read together with our Terms of Service.

1. Two Roles: Our Customers’ Data vs. Data About Our Customers

REInvest OS is business software used by real estate companies (our “Customers“). We handle personal information in two distinct roles:

• Data we collect for ourselves — information about our Customers, their team members, and Site visitors (account details, billing, usage, marketing interactions). For this data, we decide how and why it is processed.
• Data we process on behalf of our Customers (“Customer Data”) — the contacts, leads, property records, communications, and transaction details that Customers store in their REInvest OS workspace, which may include personal information about property sellers, buyers, and other people the Customer does business with. For this data, the Customer decides how and why it is processed; we act as the Customer’s service provider and process it only to provide the Service as described in our Terms of Service — which includes creating the aggregated and de-identified data described in Section 3 below — or as required by law.

If you are a property seller, buyer, or other contact of a business that uses REInvest OS, that business is responsible for the data it holds about you, including any required notices and consents. Please direct requests about your information (access, correction, deletion, opting out of communications) to that business. We will provide our Customers with reasonable assistance in honoring such requests, as required by applicable law.

2. Information We Collect

• Account and billing information: name, business name, email, phone, and payment details (payment card data is handled by our payment processor; we do not store full card numbers).
• Usage and device information: log data, IP address, browser and device type, pages viewed, features used, and diagnostic data generated by your use of the Site and Service.
• Cookies and similar technologies on the Site, used for functionality and analytics. You can control cookies through your browser settings; the Site may not function fully without them. Our Site does not currently respond to “Do Not Track” browser signals.
• Communications: messages you send us (support requests, emails) and, within the Service, communication records generated by Customer use (as Customer Data).
• Customer Data submitted by Customers and their users as described in Section 1.

3. How We Use Information

• To provide, operate, secure, maintain, and support the Site and Service;
• To set up accounts, process payments, and send transactional and administrative messages;
• To respond to inquiries and provide customer support;
• To monitor, protect, and improve the Service, including developing and calibrating features;
• To create aggregated and de-identified data (for example, market-level pricing statistics and model parameters derived from de-identified transaction outcomes) used to operate, benchmark, and improve the Service for all Customers, as described in our Terms of Service. We maintain and use de-identified data without attempting to re-identify it (except to test our de-identification processes), and we require any recipient of de-identified data to commit to the same;
• To send marketing communications about our own products (you can opt out at any time);
• To comply with law, enforce our Terms, and protect our rights, users, and the public.

We do not use Customer Data to market to our Customers’ contacts, and we never disclose one Customer’s identifiable data — including contact, seller, or buyer lists or individual deal records — to another Customer.

4. How We Share Information

• Service providers and subprocessors that help us deliver the Service — for example, CRM and hosting infrastructure (such as HighLevel), property-data providers, telephony and SMS carriers, email delivery providers, payment processors, and analytics providers — each engaged under terms that restrict how they may use personal information and require them to protect it;
• Legal and safety: when required by law, subpoena, or legal process, or when necessary to protect rights, safety, or the integrity of the Service;
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy’s commitments;
• Aggregated / de-identified data that does not identify you or any Customer, as described in Section 3.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising, except that if we later use advertising cookies or pixels on the Site, we will disclose that here and honor applicable opt-out signals.

5. Text Messages and Calls

Calls, texts, and emails sent through the Service to a Customer’s contacts are initiated and controlled by that Customer, not by us. If you receive an unwanted text message from a business using the Service, reply STOP to opt out, and/or contact that business directly. We support our Customers’ compliance obligations (including opt-out processing) but the Customer is the sender of its communications.

6. Data Retention

We retain account information for as long as the account is active and for a reasonable period afterward as needed for legal, billing, and operational purposes. Customer Data is retained while the Customer’s subscription is active; after termination, it is available for export for 30 days on written request and thereafter may be deleted from active systems in the ordinary course, with residual backup copies deleted on our standard rotation (see the Terms of Service). Aggregated and de-identified data may be retained indefinitely.

7. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls and encryption in transit. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• Account holders can access and update account information in the Service or by emailing us, and can opt out of our marketing emails via the unsubscribe link or by contacting us.
• Depending on your state of residence, you may have rights to request access to, correction of, or deletion of personal information we hold about you, and to receive a copy of it. We will not discriminate against you for exercising these rights. To make a request, email legal@reinvestos.com; we may need to verify your identity before responding.
• Contacts of our Customers: as described in Section 1, please direct requests to the business you interacted with; where the request concerns data we process on that business’s behalf, we will refer your request to them and assist as required by law.

9. Children

The Site and Service are business tools intended for users 18 and older. We do not knowingly collect personal information from children under 13, and we will delete it if we learn we have.

10. Third-Party Sites

The Site and Service may link to third-party websites and services we do not control. Their privacy practices are governed by their own policies.

11. Changes to This Policy

We may update this Policy from time to time. We will post the updated version at this page with a new “Last updated” date, and for material changes we will provide additional notice (such as email to account holders). Your continued use of the Site or Service after the effective date of an update signifies your acknowledgment of the updated Policy.

12. Contact Us

Questions or requests regarding this Policy: legal@reinvestos.com — REInvest OS LLC, a Wyoming limited liability company, 38713 Tierra Subida Ave #207, Palmdale, CA 93551.